Unity Hospital

Unity Hospital main phone number: (585) 723-7000

Patient information: (585) 723-7015

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900 

Medical Director’s office: (585) 723-7057 

Ethics Committee on-call: (585) 368-4480

Chaplain and spiritual support: (585) 723-7969

Medical Records: Follow these steps to obtain a copy of your medical records

Birth and death certificates: Find a Monroe County Birth or Death Certificate, available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

At Rochester Regional Health's Unity Hospital, we're committed to providing patients and their families with the very best outcomes and experiences. If you have a loved one currently staying at Unity Hospital that you'd like to send well wishes and a note to, please use our form below. Our Volunteer Services team will print your message in a personalized card and deliver the note directly to your friend or family member. 

E-mail a Patient

If you have any questions or concerns, please email us at [email protected] or call (585) 368-4696.

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint via our online form. You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.

If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447

For patients admitted to the hospital, we offer a pre-selected menu featuring a special each meal. These menus are posted for the week in your room. If the Special does not meet your needs, there are alternate choices that you may select. We also offer Kosher and Vegetarian menus to patients on request. A clinical Dietitian is available to address your nutritional needs.  

Meal Times:

Breakfast: 7:15 am - 8:45 am
Lunch: 11:15 am - 12:45 pm
Dinner: 4:15 pm - 6:00 pm

We offer a variety of retail services here on the Rochester General Hospital campus. The menus include freshly grilled items, snacks, pizza, or full meals.

Unity Hospital Coffee Bar 
Located in the main Unity Hospital Atrium

Hours: 7am - 3am
Options: Coffee, drinks, smoothies, snacks, desserts and pastries
Phone: 585-723-1474

Unity Hospital Cafeteria
Located on the Ground Floor, off of the main Unity Hospital Atrium

The cafeteria is open every day for breakfast, lunch, and dinner. It is also open on weekends and holidays.

Hours: Monday - Friday: 6:45 am - Midnight, Weekends and Holidays: 6:45 am - 7:00 pm
Options: Pizza, grill items, snacks, breakfast items, salads, drinks, coffee and more.

Hotels Close to Unity Hospital

We know it can be challenging to find the right place to stay as a patient or a loved one visiting Unity Hospital. Several local hotels have done their best to provide discounted rates to patients and their families when they need to stay close-by locally.

Fairfield Inn & Suites by Marriott Rochester West/Greece

400 Paddy Creek Cir
Rochester, NY 1461
(585) 621-6050

View Website

Holiday Inn Express Rochester Greece

635 W Ridge Rd
Rochester, NY 14615
(585) 663-8400

View Website

Rochester Airport Marriott

1890 W Ridge Rd
Rochester, NY 14615
(585) 225-6880

View Website

Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.

To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.

Non-English Speaking Patients

In-house Spanish Interpreters are available at RGH Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.

Deaf or Hard-of-Hearing Patients

American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.

Blind or Visually Impaired Patients

Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.

For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.

Unity Hospital employs a team of professional staff chaplains.

As spiritual care providers in a clinical setting, our chaplains help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.

Common areas where our chaplains provide assistance are:

• During times of crisis
• COVID-19 Pandemic Support
• Facing life changes and challenges
• Experiencing grief and loss
• Providing spiritual counsel and guidance
• Discerning goals of care

The Park Place Gift Shop, located on the first floor of Unity Hospital in the main lobby, carries a wide variety of necessities and unique gifts including:

• Accessories
• Greeting Cards
• Flowers
• Locally Made Candy
• Plush Toys
• Employee Apparel

Contact the Park Place Gift Shop at Unity

Call us at (585) 723-7742 and ask about free delivery to patient rooms.

Hours of Operation

Monday through Friday: 10:00 AM - 7:30 pm

Unity’s Ethics Consultation Service is available to help when patients, families or their providers encounter ethical dilemmas during the course of medical care. Ethical dilemmas arise when patients, families and providers are trying to make difficult decisions for which there is no one “right” or “wrong” choice. A team, made up of members of Unity’s Ethics Committee, conducts the consultations. The committee members include physicians and resident physicians, nurses, social workers, nutritionists, spiritual care and health law attorneys who have a special interest in ethics.

How do I request an ethics consultation?

You may request an ethics consultation through any member of the treatment team, including the Attending Physician, Resident Physician, Nursing or Social Work staff. If for some reason you are not comfortable making the request through the treatment team, you may call the Medical Director’s Office during regular business hours. After hours, weekends and holidays, you may page the Ethics Committee member on call. Medical Director’s Office: (585) 723-7057 Ethics Committee On-call: (585) 368-4480

What feedback can I expect from an ethics consult?

A member of the Ethics Committee will contact you to obtain information. This person will facilitate the consultation and become your point of contact. When an ethics consultation is requested, the Attending Physician is notified, invited to participate in the consultation, and provided with recommendations that result from the consultation. Confidentiality and information privacy rules determine what information can be shared with anyone other than the patient.

Unity Hospital provides access to an optional newborn photographer, after your baby has been delivered.

View Your Baby Photos

Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on: 

• Insurance plans accepted
• How to pay a bill 
• Financial assistance programs
• Cost estimates and planning tools

If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below: