Clifton Springs Hospital & Clinic

Clifton Springs Hospital & Clinic main phone number: (315) 462-9561

Patient information: (315) 462-9561

Billing & insurance: (315) 462-0451

Financial assistance: (585) 922-1900 

Medical Records: Follow these steps to obtain a copy of your medical records

Birth & death certificates: Available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint via our online form. You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.

If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447

Foster's cafeteria is the main dining option available directly on the Clifton Springs Hospital & Clinic campus. Options include: 

• Hot meals 
• Soups, salads and sandwiches
• Snacks and desserts 
• Drinks and coffee

There are a number of local options in town, including Warfield's - a restaurant located next to the main Clifton Springs parking lot. 

The Springs provides results-oriented integrative therapies for pain relief, support for patients undergoing treatment for cancer, chronic illness, injury recovery, or simply to provide rest and relaxation from daily stressors.

Services are available for the general public, visitors, hospital staff, and nursing home residents. Inpatient acupuncture and massage services are available at Clifton Springs Hospital & Clinic for a fee, with clearance from the attending physician. The Springs is a service of Clifton Springs Hospital & Clinic, an Eastern Region Affiliate of Rochester Regional Health.

For more information about The Springs, please call (315) 462-1350.

Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.

To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.

Non-English Speaking Patients

In-house Spanish Interpreters are available at Newark-Wayne Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.

Deaf or Hard-of-Hearing Patients

American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.

Blind or Visually Impaired Patients

Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.

For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.

Clifton Springs Hospital & Clinic employs a team of professional staff chaplains who help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.

Common areas where our chaplains provide assistance are:

• During times of crisis
• COVID-19 Pandemic Support
• Facing life changes and challenges
• Experiencing grief and loss
• Providing spiritual counsel and guidance
• Discerning goals of care

Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on: 

• Insurance plans accepted
• How to pay a bill 
• Financial assistance programs
• Cost estimates and planning tools

If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below: