Newark-Wayne Community Hospital

Newark-Wayne Community Hospital main phone number: (315) 332-2022

Patient information: (315) 332-2022

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900 

Medical Records: Follow these steps to obtain a copy of your medical records

Birth & death certificates: Available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000  

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint via our online form. You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.

If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447

1200 Perk is our coffee shop located in the main lobby of Newark-Wayne Community Hospital. Food options include: 

• Coffee and drinks 
• Snacks and desserts
• Salads
• Sandwiches

Currently, the main cafeteria at Newark-Wayne Community Hospital is closed. 

The Newark-Wayne Community Hospital gift shop offers a variety of necessities and gifts, including plants, locally-made candy, plush toys, apparel and accessories. 

Gift Shop Hours

Monday - Friday: 10:00am - 2:00pm

Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.

To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.

Non-English Speaking Patients

In-house Spanish Interpreters are available at Newark-Wayne Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.

Deaf or Hard-of-Hearing Patients

American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.

Blind or Visually Impaired Patients

Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.

For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.

Newark-Wayne Community Hospital employs a team of professional staff chaplains who help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.

Common areas where our chaplains provide assistance are:

• During times of crisis
• COVID-19 Pandemic Support
• Facing life changes and challenges
• Experiencing grief and loss
• Providing spiritual counsel and guidance
• Discerning goals of care

Newark-Wayne Community Hospital provides access to an optional newborn photographer, after your baby has been delivered here. 

View Your Baby Photos

Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on: 

• Insurance plans accepted
• How to pay a bill 
• Financial assistance programs
• Cost estimates and planning tools

If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below: